Offer All offers are subject to change. All prices include VAT and German Sektsteuer.
Sales and returns Orders can be returned within two weeks of purchase without further specification of reason. All deterioration of goods fall at the expense of the customer. All reimbursements are store credit only. No cash refunds possible.
Packaging All bottles can be returned for recycling purposes free of charge. Sparkling wine and champagne bottles should be recycled by means of common household recycling. For safety reasons these bottles cannot be reused.
6 bottle wood crate: 6,00 EUR deposit
15 bottle wood crate: 7,50 EUR deposit
"Treasure Chest" (Gift crate with hinged lid): 17,50 EUR, sale only Special packaging upon request
Gift wrapping Available for up to 6 bottles. Pricing upon request. We are glad to send gifts directly to your customers with your return name and address. Custom labels are available upon prior consultation.
Recovery of damages Our packaging is recognized by the postal service and logistics providers, so bottles are replaced in case of damage. In this case the customer is required to collect a receipt for the damage from the deliverer promptly and contact us as soon as the damage has become apparent.
Claims Claims concerning wines that have been delivered can only be accepted up to 8 days after delivery. Wine crystals are natural side effects of the ripening process and a sign of quality and thus no grounds for complaint. The same applies to protein based cloudiness. In case of sorted order we assume your agreement to make minor rearrangements without prior notification should the unit of packaging require this. Should a variety be sold out we take the liberty of providing equivalent substitution. There are no grounds for complaints if deterioration occurs due to improper handling or storage on behalf of the customer. The wine must be stored in a cool, dark place.
Reservation of ownership Delivered goods, including packaging, remain our property until complete reception of payment. The customer is not entitled to pawning the goods. Place of fulfillment for delivery is Gernsbach, D, Place of jurisdiction is Gernsbach, D. Language of contract is German. The law of the Federal Republic of Germany is applicable. Foreign deliveries must be paid in full in advance.
Sales On-site Free sampling and consultation at Weingut Iselin. Open daily, 9:30-18:00, sales and sampling possible on Saturday and Sunday upon prior arrangement.